All notifications are a courtesy to the library customer.
Customers are notified by e-mail, telephone or text when their item is ready for pick up.
*Blocked telephone numbers may not receive notification.
The San Bernardino County Library can provide electronic delivery of library notices to customers who have access to electronic mail accounts.
To allow electronic notice delivery, change your spam filter settings or notify your Internet service provider or network administrator to insure the electronic notices are not blocked as “spam”.
E-mail notices consist of:
The e-mail reminder service lets you know that your books or other materials are due before the deadline. Phone calls only happen after you already missed the due date and have incurred a fine.
Notices that items you have requested are being held for you at a San Bernardino County Branch.
Overdue notices, sent about 7 days after the due date for items.
Only accounts with accurate e-mail or cell phone numbers will receive a bill after 21 days.
E-mail Notification Sign-up
If you sign-up for e-mail notification, you will not receive notices by phone or paper notices through the mail.
If you understand and agree to this policy, sign into your account and add your e-mail address to the e-mail address field.
To receive e-mail notices, please log in to your library account and change your notification preference.
To complete and save any changes, make sure you click “submit change request”
By default, your PIN has been set to the last four digits of your phone number.
It is the customers’ responsibility to keep their account current to avoid late charges.
Customers registered for e-mail receive courtesy notification 2 days before an item is due.
7 days after an item is overdue, an overdue notice is sent by Phone – unless the customer’s record has been preset to e-mail or text.
Phone – Automated voice system- 3 attempts are made by our automated system.
10 days: an overdue notice is sent stating this is the customer’s second overdue notice and they need to settle their account promptly or they may be referred to a collection agency.
Automated voice system- 3 attempts are made by our automated system.
15 days: an overdue notice is sent stating this is the customer’s third overdue notice and they need to settle their account promptly or they may be referred to a collection agency.
Automated voice system-3 attempts are made by our automated system.
Bill E-mail Notices:
21 days: an overdue e-mail or text is sent out stating that the customer’s account is now billed for the overdue item plus a “Processing Fee” up to $10.00 maximum. *Accounts with a balance of $25.00 or more will be automatically sent to Unique Management Collection Agency and a $11.00 collection agency fee will be added to the account.